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Shipping policy
Here's everything you need to know about getting your Bijou Bliss order from us to you.
Where we deliver
Right now, we ship across Australia and New Zealand. We're growing fast, so if you're outside these regions, sign up to our newsletter — you'll be first to know when that changes.
How fast do you pack it up?
Orders are packed and dispatched within 1–2 business days, Monday to Friday (excluding public holidays). During big moments — sales, Christmas, Valentine's Day, Mother's Day — please allow a little extra time. We'll keep you posted.
What does shipping cost?
Free standard shipping on every order over $99 AUD. Under that, a flat rate of $[X] AUD (Australia) or $[X] AUD/NZD (New Zealand) applies. Want it faster? Express shipping is available at checkout for an extra fee, where offered.
How long will it take?
| Where | Standard | Express |
|---|---|---|
| Australia — metro | 3–5 business days | 1–2 business days |
| Australia — regional | 5–8 business days | 2–4 business days |
| New Zealand | 6–10 business days | 3–5 business days |
These are estimates from our carriers, starting once your order leaves us — not from the moment you hit "buy." Public holidays and peak periods can add a little time.
Tracking your order
As soon as your order ships, you'll get an email with a tracking number so you can watch it make its way to you.
Shipping to New Zealand — customs heads-up
NZ orders may attract customs duties or import fees on arrival. These aren't included in your shipping cost and are your responsibility — worth checking with NZ Customs before you order if you want to know what to expect.
If something goes sideways
- Wrong address on file? Please double-check at checkout — we can't be held responsible for delays caused by an incorrect address, and re-delivery may come with a fee.
- Lost or arrived damaged? Let us know within 7 days of the expected delivery date and we'll chase it up with the carrier and make it right.
- Missed delivery? Depending on the carrier, your parcel may head to a local depot for pickup, or come back to us — we'll help you sort next steps either way.
Heads up on delays
Public holidays, extreme weather, and big sale periods can all add a day or two. We'll always do our best to keep things moving.
Questions about your order?
Bijou Bliss 📧 info@bijoubliss.com.au 🌐 bijoubliss.com.au